Refund policy

Since all orders are bespoke (made to measure) we will not be issuing refunds or returns unless we have made an error.

If there is an error on our behalf no return is needed a new product will be sent free of charge.

Before your refund is accepted, we’ll need photographic evidence of any damage or mismeasurements on or behalf.

You can always contact us for any refund question at raisedpanelling@gmail.com.

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Since your order is bespoke i.e. any wall panels you have measured to fit a certain space, if you have put in an incorrect measurement then your order can not be refunded or returned, Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept refunds on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your photos, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raisedpanelling@gmail.com.

Postage options and costs: Where in contact with dx and we are discussing cost with them